Refunds & Right of Withdrawal

Last updated: 8 August 2026

1. Digital product

Muffin is digital content delivered electronically. Access is provided immediately after a successful purchase.

2. EU right of withdrawal

Consumers in the EU normally have 14 days to withdraw from a distance purchase. For digital content that is supplied immediately, this right no longer applies once delivery has started, provided you gave your prior express consent and acknowledged that you lose the right of withdrawal. By starting your download or activating Muffin, you give that consent and acknowledgement.

3. Our refund approach

We want you to be happy with Muffin. If it does not work as described, or you hit a technical problem we cannot resolve for you, email info@prodparker.com within 14 days of your purchase and we will refund you in full. Include your order number and a short description of the problem, and give us a chance to fix it first, because most issues are solved faster than a refund is processed.

Outside those cases a refund is at our discretion. Muffin is delivered instantly and is fully usable straight away, so we do not offer a general no-reason money-back guarantee. If you are not sure whether Muffin fits your workflow, ask us before you buy and we will tell you honestly.

4. How refunds are processed

Purchases and any approved refunds are handled through Lemon Squeezy, our Merchant of Record. Approved refunds are returned to your original payment method. Lemon Squeezy normally processes them within a few business days, and how long the money takes to appear depends on your bank or card issuer.

5. Your statutory rights

This policy does not affect your mandatory rights as a consumer under applicable law.

6. Contact

Email info@prodparker.com. Our provider details are on the imprint page, and our postal address is available on request.